Royal Panda Review
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About Royal Panda
When the idea for Royal Panda was born, the makers behind it wanted to give players an easy-to-use online casino experience, awesome games, and great promotions. In 2014 the casino opened its virtual doors and since then they’ve been making good on their promise.
Here, customers are getting the royal treatment, which focuses in particular on speedy payouts, a standout customer service, and great products, which now also includes a sportsbook. Whilst Royal Panda may not be for everyone, everyone who plays here will value the experience.
Licensing and security – Are they trustworthy?
The short answer is ‘yes, they are’. In fact, Royal Panda is one of the safest casinos we know of. They hold licenses from the UK and Malta and as a matter of fact, the casino has never been sanctioned by the UKGC, which is important to note.
That alone is not sufficient for us to declare trustworthiness, of course. It merely means that the casino has never incurred major infractions that need to be penalized by the UKGC. That’s definitely positive, though.
Additionally, we want to know what real players think about the casino. Here, AskGamblers is a good place to check. This platform intervenes on behalf of player complaints. Right now, 44 out of 47 complaints have been resolved, which is good to hear. Not only is the number of complaints overall not very high, but the casino aims to resolve these issues.
You’ll notice that complaints and praises alike receive replies from the customer service team at Royal Panda, offering thanks or additional help where applicable.
Our own experiences with Royal Panda have always been positive, so we definitely consider this a trustworthy casino. This, of course, applies to customers from India. Whilst there is no such thing as an Indian gambling license under which this casino is currently regulated, the UKGC license is reassurance enough and players from India can get help at AskGamblers or similar platforms as well.
Bonuses, promotions, and other incentives
Once you’ve found a casino that can be considered safe to play at, you’ll be looking into the bonuses and other incentives and advantages.
Royal Panda kicks new players off with 10 free spins on Starburst. However, only players from a small number of countries is eligible to claim those free spins. Customers from India are not among them.
Royal Panda Casino Bonus
100% Welcome Bonus up to ₹100,000
Claim BonusThat’s about it for the bad news, however, because the welcome bonuses (including the €20 free bet sports punters can get when first signing up) are available to customers from India as well. You do have to be aware though, that deposits made via Neteller, Skrill, Paypal or Paysafecard are not eligible to claim bonuses at this casino.
Any deposit bonus has to be wagered 35x before a withdrawal is possible. And the real money funds are used first to achieve this goal. With a few exceptions, most slots and classic slots, as well as scratch cards and soft games, count 100% towards completing the wagering requirements. Video poker and live games still count 10%, which is much better than at most casinos.
Beyond the welcome bonuses, Royal Panda also offers a weekly Bamboo Bonus and a Blackjack Bonus on the 21st of each month. Special promotions and network promotions are also available regularly and usually to all players at the casino.
However, we would certainly like to see more sports bonuses at the casino.
Games, products and their sportsbook
Royal Panda started out as an online casino and it still mostly feels like one, even though now they also offer a sportsbook.
The casino works with many fantastic game developers, among them, Play’n GO, NetEnt, Elk Studios, Thunderkick, Genesis Gaming, Rabcat, NextGen Gaming, Microgaming and Pragmatic Play.
Slots aside, you can also choose among a great range of table games, including Roulette, Blackjack, Casino Poker, Baccarat, and other games.
Of course, a live casino is also available. The games are supplied by Evolution Gaming, which means you can play the usual table games here but also Monopoly Live, Dream Catcher, Lightning Dice, Deal or No Deal, and other games.
Finally, the sportsbook is worth checking out. Whilst it offers fewer markets than more established bookmakers, you can still find a great selection here and customers from India will find some of their favorite sports here as well, including Cricket, of course.
The odds are competitive, though not as great as elsewhere. Still, casual punters should find everything they need here.
Banking information – deposits and withdrawals
Thankfully, Royal Panda provides us with a dedicated page for all payment options. Here they list all deposit and withdrawal methods in two different tabs. Naturally, not all those payment methods will be available to Indian customers, nor are they all relevant to you. Once you do decide to open up an account and make a deposit, you’ll be able to select among the payment options available in your region, however.
Still, on the banking page, you’ll find pertinent information such as transaction times, applicable fees, minimum and maximum deposits and withdrawals, and more.
Whilst maximum withdrawal differs depending on the payment option you choose, Royal Panda also imposes a maximum daily withdrawal of €50,000 or the currency equivalent. You’ll be pleased to find learn that you can deposit and withdraw using INR at Royal Panda.
Limited but good customer service
Help is easily accessible and available at Royal Panda. No matter where you are in the casino or sportsbook, the small tab floats on the screen and when you open it, you’ll see the frequently asked questions as well as an option to start the live chat, send an email or call the customer service.
There’s no specific phone number for customers in India, the only available number is in Malta. But it is possible to request a callback, so if you want to talk to someone, this might be a good option instead.
The main downside is that customer service is only available between 09:00 and 00:30 CET. That’s not just a little limited for customers in Europe, but awfully restrictive for customer calling from India as well. Sometimes email is, therefore, your best option to contact customer service.
It seems that the team is very concerned with addressing complaints in gambling forums as well. They seem to reply to each and every issue that is being raised and tend to reply thoughtfully and politely.
Design, usability and mobile casino
In many ways, the casino lobby at Royal Panda is a little old-fashioned in design. The background is red with a pattern of card suit symbols and the Royal Panda crown. It’s warm and even inviting. The layout is also a classic one, with the main navigation bar sitting at the top of the screen.
The Panda, the mascot of Royal Panda, is adorable, of course. He makes appearances throughout the website and you can’t help but smile at him.
The website is generally quite user-friendly and almost everything you could be looking for is just one click away.
The sportsbook as the newest addition also strikes us as the most modern section of the casino. It’s not always easy to navigate at first, but once you’ve figured out where everything is, you should be fine.
Royal Panda is also available as a mobile casino. There’s no separate app, instead, you simply visit the mobile page on your smartphone, and we found it to be a pleasant experience. Indeed, it’s almost easier to navigate the casino on a mobile device as there’s definitely no unnecessary clutter left.
Conclusion
A charming casino experience and a decent sportsbook
Royal Panda is by no means the biggest casino out there. Nor is it the best. But it is a good casino and it is safe. The customer service is engaging, the selection of games more than sufficient and the addition of a sportsbook a great product for casual punters.
What we liked the most about Royal Panda are the following things:
- Fair bonus terms and availability to most customers
- Two reputable licenses and few complaints
- Over 1,000 games from great providers
- A sportsbook with competitive odds
- A good option for customers in India
What could be improved?
- Old-fashioned design
- Limited hours of customer service
- More sports promotions
Royal Panda is a good casino for casual players and punters. If you find your favorite games here and decent odds for your favorite markets, we would certainly recommend Royal Panda as a safe casino for customers from India and elsewhere.
FAQ about Royal Panda
Yes, players from India are very welcome here at this Indian-friendly casino. All available promotions and welcome bonuses are also available to players from India.
Yes, you can deposit with rupees and play with INR as currency at the Indian-friendly online casino Royal Panda.
Yes, Royal Panda has recently added a sportsbook, they were an online casino only at the beginning.