Casumo touts itself as an ‘open, honest and friendly’ online casino and that has always been the front they have been projecting. It has also always been the experience we have had with this casino and that most players can confirm. Among the first in the gamification game, Casumo seems to have changed their approach to a more mature one these days. Read on to learn more about this fun casino.
Once upon a time, in 2012, Casumo opened its virtual doors in the online casino world and people began flocking there. It was a fresh approach with cute little mascots that all wore different colored belts and seemed a little clumsy.
Casumo wanted to reward players for spending their time and money here and introduced gamification into their concept. As you played here, you would also level up according to your spending at the casino.
Your own little mascot would receive a new belt of a new color every time you leveled up and it was a fun thing to do whilst you were mostly here to play slots, live games and chase a jackpot here or there.
Nowadays, after a massive re-design of the online casino, you can hardly find these little guys anymore. They’ve been roaming around the site everywhere, but Casumo looks a little more mature these days. It is, however, still a fun place to be.
In fact, Casumo has received plenty of industry awards as a rising star, as an innovative online casino and for their great mobile casino. This year, 2019, they’ve been awarded as the Online Casino Operator of the year at the IGA.
And players love it here as well. It’s an uncomplicated casino that focuses on players and provides a great platform for your gambling fun. Plus, they accept players from India!
Licensing and security – Are they trustworthy?
Casumo is licensed through the MGA, the UKGC and through the Swedish gambling authority. Those are three of the best and most well-regulated licenses a casino can have, and it shows. For the most part, Casumo has done a great job following regulations. But last year, the casino received a warning and a penalty from the UKGC after breaching conditions related to their anti-money laundering measures as well as a failure to comply with social responsibility practices.
As a consequence, they’ve been issued with a warning from the UKGC and a penalty fine of £5.85 million, which is hefty.
This is an unfortunate blemish, but we certainly hope that Casumo will have improved the issues addressed and that it won’t happen again.
When it comes to customer satisfaction, things seem to look a lot better. Over on AskGamblers, Casumo enjoys a great rating and most customers appear to be quite happy. Almost all complaints listed here have been resolved and on the whole, there aren’t that many complaints, to begin with.
Even on TrustPilot, Casumo enjoys a better rating than most competing casinos. Moreover, Casumo seems to reply to all complaints, which is commendable.
Overall, we consider Casumo a safe place to play for online casino fans in India. They are not perfect, but we have never seen an online casino that is.
Bonuses and promotions
New players at Casumo who hail from India get to claim a welcome bonus. You can receive a match bonus on your first deposit of up to INR 50,000 as well as 20 free spins on top. As always, bonus terms are attached to this kind of bonus and players will need to wager their bonus funds before they can withdraw them. In our experience, the terms over at Casumo are fair and most customers from other countries don’t need to wager their bonus funds more than 30x.
It’s always important to note that different types of games contribute differently to the wagering requirements. Also, be sure to read the full terms and conditions.
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The free spins are wager-free, however, which is good news.
Welcome bonus aside, Casumo regularly runs other promotions where you can win cash prizes or gadgets, holidays or even cars. These promotions are announced in their blog. For some reason, Casumo doesn’t really have a separate promotions page. You can expect to see at least one or two such week-long promotions per month.
They do also run slot tournaments all the time. Many casinos do that sort of thing and often you can win cash or loyalty points or some such here.
Games and other products
Casumo is a pure online casino in India. They don’t currently offer a sportsbook for players from India, but some other countries can access a sportsbook at Casumo, but for now, they don’t offer a sportsbook for their Indian customers. Truth be told, that’s okay with us as not every online casino needs to do both. Sometimes it’s better to excel in one area and Casumo offers a great online casino experience.
Casumo offers a great online casino experience. You can find hundreds of slots from some of the best providers around. Whether you look for classics from NetEnt or Microgaming or great new games from Play’n GO, Yggdrasil or Red Tiger, Casumo has them all and many, many more.
They also offer a great range of jackpot games, including the Must Drop jackpots from Red Tiger.
In the table games section, you can play roulette, baccarat, blackjack, and various casino poker games.
Their live casino is not massive, but some of the best Evolution Gaming titles are available here as well.
Unfortunately, they don’t have a separate section of video poker games, but they do have video poker available. You will either have to browse through all games or look via the search function.
Whilst Casumo accepts players from India, the casino doesn’t specifically cater to customers from Asia. As such, you won’t find games such as Andar Bahar or Teen Patti here.
Banking at Casumo
If you want to learn more about deposits and withdrawals at Casumo, you’ll need to visit the FAQ section. You’ll find the most frequently asked questions about deposits and withdrawals here.
For instance, deposits are possible via credit cards, e-Wallets, Paysafecard, MuchBetter and even Mobile Billing. Aside from Mobile Billing and Paysafecard, you can use the same methods for your withdrawals as well plus traditional bank transfers.
Withdrawals are free of charge, however, if you withdraw less than INR 1,000 a fee may be applied. Casumo also doesn’t appear to impose a maximum withdrawal limit, which is always welcome.
Do be sure to read the full terms and conditions, of course.
Overall, banking is a smooth affair at Casumo and most withdrawal requests are processed within 24 hours. After that, it is only a matter of your chosen withdrawal method to determine how quickly you have your funds.
A very engaging customer service
The customer service at Casumo is available around the clock. Casumo itself recommends that you contact the customer service via live chat, though email is also available. Even if you post a comment in another forum somewhere, you can be sure that Casumo is going to reply, either thanking you for your positive review or expressing regret and offering help in case your experiences weren’t so great.
Additionally, you have the FAQ section to find help and plenty of other information around the website.
The customer service team at Casumo is indeed friendly, open and competent. You shouldn’t have any problems finding help here.
Design and mobile play
Not long ago, you would find the cute mascots we already mentioned everywhere around the Casumo casino. Nowadays, the page looks more mature and indeed cleaner. The color scheme changed, and the background is now mostly white.
The page looks neat, friendly and splashes of purple are added just so it doesn’t look too clinical. It is quite pleasant to browse around the casino and navigation is easy and very user-friendly.
The mobile casino is excellent. Everything looks crisp and tidy; the page loads quickly, and games are easy to access. Whether you simply want to play some slots or join a live casino table, all is possible via mobile as well and thoroughly enjoyable.
A fun online casino that is well-regarded among players
If you are just looking at Casumo from a player’s perspective, you wouldn’t find much wrong here. Indeed, we absolutely like Casumo and always have. It’s always been a great place to play and welcoming players from all over the world.
It doesn’t hurt that we also regularly hear about big wins at Casumo. The latest big win at Casumo occurred in September 2019, when a jackpot of over €3 million was won on Joker Millions by a woman from Finland. This wasn’t the first big jackpot win here and it won’t be the last.
What we liked:
- Accepts players from India and Indian rupees
- Very well-regulated casino
- Excellent range of games
- Regular promotions
- Great customer service
- Friendly website and user-friendly design
What we would like to see improved:
- Could use more game filters
- More payment options would be useful
- Hopefully no more penalties from the UKGC
- Where did the mascots go?
The only thing that bothers us is the warning on the fine Casumo received from the UKGC. We hope something like this won’t happen again and it is great to know that this casino is indeed very well-regulated, which gives us confidence that Casumo remains a safe place for players from India and elsewhere.
Yes, you can deposit in rupees and play with INR as currency at the online casino Casumo.
Yes, Casumo has a great welcome offer to new customers, you get a 100% bonus on your first deposit up to ₹50,000, and you actually get 20 free spins on Book of Dead just for registering at Casumo with no need to deposit. Just click the green “Visit Casumo” button below to open an account and claim your bonus.
Actually, Casumo offers a sportsbook to some countries, but it’s not yet available for Indian customers making it still a pure online casino for Indian players.