Betmaster is a primarily a bookmaker that has been around since 2014. Their initial focus was the supply of betting products to CIS countries as well as African countries such as Kenya and Nigeria. Since then, they have also expanded to accept customers from Europe and Asia, which includes India.
Most noticeable is their inclusivity in the fact that they offer their website in many different languages, which makes customers from all over very welcome indeed.
Betmaster.io is owned by Reinvent N.V., a company registered in Cyprus and licensed in Curacao.
Of course, Betmaster is primarily marketed as a sportsbook, though their range of sports you can bet on is surprisingly limited. But as we are mostly concerned with casino gambling here, this bothers us little. Indeed, Betmaster.io offers a massive library of casino games, boasting easily over 4,600 games, which is incredible.
Additionally, customers will be able to enjoy quite a few different bonuses and promotions, which is always good news. Check out our full review of this online casino below.
Security and licensing – How trustworthy is Betmaster?
The good news is that Betmaster.io has been around for over 7 years now and the number of complaints we have found about them is quite small. Indeed, on popular gambling platform AskGamblers, there are only 17 complaints about them in total, which have all be resolved in one way or another. We have seen online casinos that haven’t been around half as long with many more complaints than that.
Overall, Betmaster.io is generally reviewed favourably, receiving good ratings in most areas, though just like many other betting and gambling sites, they are not perfect.
Whilst they only have a Curacao license, they have been around long enough that we can easily judge them on their own merit and here we have found no issue that would seem particularly problematic. Interestingly, several customers complained about the lengthy and even arduous verification process at Betmaster, which is something we find far less problematic than delayed withdrawals, for instance.
We therefore recommend that you prepare your KYC documents carefully and get all the required information sorted when registering an account here. Otherwise, we have no reason not to recommend Betmaster.io as a trustworthy online casino.
Bonuses, promotions and other incentives
If you are signing up as a new customers at Betmaster.io, you get to choose between a casino welcome bonus and a sports welcome bonus.
Let’s take a look at what that entails:
- 100% casino bonus which gives you up to INR 20,000 to use on casino games only as well as 10 free spins every week for four weeks
- 100% sports bonus which gives you up to INR 15,000 to use on sports betting only as well as an INR 400 free bet every week for the first four weeks
If you prefer to opt out completely, you simply select ‘no bonus’ and leave it at that.
It’s important to note that deposits made via Skrill, Neteller or Qiwi are not eligible for some bonuses, so be sure to check before using these as deposit methods.
Unfortunately, the bonus terms do not mention the specific wagering requirements for these bonuses or how long the bonus is even valid. That’s certainly not good enough and means that you may have contact customer service to get more details.
Even worse is the fact that the casino bonus can only be played through on slots, which count 100%, but there is a massive list of slots that are excluded from contributing. It’s probably the biggest list of excluded games we’ve ever seen and that’s bothersome to say the least. A list of included slots may very well be shorter.
Those nuisances aside, Betmaster.io offers loyalty free spins or free bets, cashback bonuses, reload bonuses and tournaments to win prizes that look interesting and may be worth your while. Be sure to always check the bonus conditions, of course.
Games and products
Even if the site suggests that it is primarily a sportsbook, you will find a vastly larger collection of games than of betting opportunities here.
Betmaster.io boasts more than 4,600 games in the casino section alone, a majority of which are slots, of course. Game developers whose games you will find here include NetEnt, Yggdrasil Gaming, Pragmatic Play, Playtech, Thunderkick, Microgaming, Play’n GO, Red Tiger, Quickspin, Betsoft, ELK Studios, Habanero and dozens more.
You are looking at one of the biggest libraries out there, which is truly impressive and won’t leave any desires unmet.
Games are sorted into different categories, which makes it easy to find the type of game you are interested in. The jackpot section puzzles us somewhat as we don’t know a single one of the games here.
If you want to look for known jackpots such as Divine Fortune, Holmes and the Stolen Stones or Jackpot Raiders, you will have to use the search function. You will also find that games such as Mega Moolah or Mega Fortune are not available here. The Age of the Gods progressive jackpots from Playtech are also not available here.
The live casino contains all of 453 games at the time of our review, which is also beyond impressive. Apart from the usual range of games such as roulette, baccarat, blackjack, casino poker and various dice games, you will find Andar Bahar and Teen Patti tables here as well.
Live table games are supplied by developers such as Evolution Gaming, Ezugi, Pragmatic Play and others.
Banking options at Betmaster.io
Unfortunately, Betmaster.io does not provide a separate page for banking information on their homepage, which means we get little advance information prior to signing up and visiting the cashier. From the logos at the bottom of the homepage we are able to tell that the following payment methods are available here:
- Visa and MasterCard
- UPI payments
- Net Banking
Many different other cryptocurrencies are also available at Betmaster.io, though most payment methods mentioned above should satisfy most Indian customers.
In the terms and conditions, we found out that the maximum possible payout during a 24-hour period is €125,000 for casino games and €15,000 for sports bets. The maximum monthly withdrawal limit is €50,000 (or the currency equivalent), however. These limits are a bit odd, but as long as you are a casual player, you probably won’t need to worry about them.
We also know that withdrawal requests may take up to 5 days before they are approved, which is a bit long for our liking. Additionally, it may take longer for your money to arrive depending on your withdrawal method.
Finally, the already mentioned KYC process can take quite a while. The terms and conditions mention up to 14 days or potentially longer if something is amiss. Therefore, you really should start the verification of your ID as soon as you have created your account at Betmaster.io.
24/7 Customer Service
In the past, we felt the information available on the Betmaster.io homepage to be somewhat insufficient. Whilst there is still no specific help or FAQ section, there are quite a few other areas where plenty of information can be found on topics such as bonus rules, types of bets, self-exclusion, KYC policies, payouts, bonuses, RNG testing and more.
If you can’t find what you are looking for, you can reach the customer service team around the clock via email or live chat. There is even a separate email address for complaints, which is not something we see often.
We do get the impression that the customer service team is engaging and trying to be as helpful as possible.
Design, usability and mobile play
Betmaster.io has a modern website with a tidy layout, intuitive navigation, and useful filters in the casino section. The colour scheme is pleasant, the page loads quickly and even the sportsbook is remarkably uncluttered and easy to use for new punters.
There is a big area at the top of the screen the cycles through various promotions, but it seems less intrusive than an ever-moving banner, which is used more commonly.
Of course, the page is fully accessible via mobile browser as well, which has adapted the layout slightly, but still feels tidy and easy to use. Mobile players will also appreciate that Betmaster.io has taken the time to develop dedicated mobile apps for iOS and Android, which can be quite handy to have.
Conclusion: An impressive casino that only needs to work on its bonus conditions
If your primary interest is in online casino gambling, Betmaster.io is an excellent choice for customers from India. The incredibly library of over 5,000 games in total leaves nothing to be desired and gives you plenty of opportunities for fun and great games to play. Of course, the jackpot section could include games with bigger progressive jackpots, but this is a common issue with casinos under the Curacao license.
Casual bettors may find the addition of a small sportsbook also an advantage, but if you are a passionate punter, the selection may not be sufficient for you. It’s a bit of a mixed bag here. But the casino is excellent and a few minor issues aside, our biggest complaint concerns the bonus conditions and the ridiculous list of excluded games that do not contribute to bonus wagering requirements. This is certainly a reason to opt-out of the bonus altogether.
Let’s take a final look at what we liked:
- Welcomes players from India
- Available in Hindi
- Convenient banking options
- Vast selection of slots
- Features favourite Indian live table games
- 24/7 Live chat
- Comes with a small sportsbook
And here is what we didn’t particularly like:
- Bonus conditions
- Missing a dedicated banking section
- No FAQ or help section
- No big jackpot games