Here we are with our review of Hello Casino, a White Hat Gaming online casino that was established in 2014 but is still fairly new to customers from India.
Opening up even further to an international audience, Hello Casino is now welcoming players from India, accepting Indian rupees as a currency and offering convenient Indian banking methods as well.
But there is more! Hello Casino also offers a range of games particularly favoured by customers from India, which includes live table versions of Teen Patti and Andar Bahar.
As a casino based in Europe, you will also find a great range of progressive jackpot games, where you can win crore if you’re keen and, obviously, also very lucky. Still, this is more than we get at many other Indian online casinos, which already makes Hello Casino a strong contender for a favourite of ours.
We have taken a thorough look at everything they have on offer, so be sure to read on!
Security and licensing – How trustworthy is Hello Casino?
Very! That’s the gist of it, but if you want more details, let’s take a look at why we can easily consider Hello Casino one of the most trustworthy online casinos in India:
- Owned and operated by White Hat Gaming, a well-established and trusted iGaming company
- Holds gambling licenses from the UK Gambling Commission and the Malta Gambling Authority
- Well-regarded by many reviewers
- Beloved by a lot of their customers
So, Hello Casino is very well regulated, which is not just a plus but really a must. The casino also works with sites such as AskGamblers to resolve issues customers might have. Indeed, on AskGamblers they have only a total of 11 complaints and only one of them is still currently open. That’s a very small number in comparison to many other online casinos we have seen, especially since many of them have not been around as long as Hello Casino.
Reviews from customers are also generally very favourable, which is not to say that they don’t have criticism to share. Of course, there are always things that can be improved, but overall, players seem to be happy here and Hello Casino is definitely a safe place to play Andar Bahar.
Welcome Offer and Promotions
Few are those casinos that don’t offer a welcome bonus and Hello Casino is not one of them. Indeed, new customers may claim bonuses on their first three deposits.
Let’s take a closer look:
- Register and receive up to INR 10,000 in bonus funds on your first deposit if you make a deposit of INR 10,000 (if you deposit INR 5,000, you will receive INR 5,000 in return) + receive 25 free spins on Starburst or Gonzo’s Quest on top of that
- For your second deposit you may receive a 50% bonus of up to INR 25,000 (in this case your deposit must be INR 50,000; if you deposit INR 2,000, you’ll receive INR 1,000)
- For your third deposit, you can get another 50% or up to INR 15,000 on top of your own deposit + another 25 free spins on Asgardian Stones or Bloodsuckers 2
Some terms and conditions to be aware of:
- The offer is valid for new customers only
- You can only claim the bonus on your first three deposits
- The minimum deposit required is INR 500
- Wagering requirement is 35x of deposit and bonus for the bonus funds, and 35x for the free spin winnings
- Deposits made via Neteller or Skrill are not eligible for these bonuses
- Bonus funds expire after 30 days, free spins expire after 10 days
Be sure to read the full terms and conditions before claiming this offer.
Beyond the welcome bonus, there is currently only one other regular promotion, the Sensational Sunday, which is a 30% deposit bonus and up to INR 10,000 extra only on Sundays.
There is, however, also a loyalty club, which allows you to collect points for every bet you make. For instance, you already receive 500 points for your first deposit. Afterwards, every INR 1,000 gets you extra points depending on the type of game you play. Most points are earned on slots or scratchcards, fewer points on roulette.
For every 100,000 loyalty points you have earned, you receive INR 500 as bonus money.
It might not be a lot, but it is better than nothing. Not many casinos offer such uncomplicated loyalty programs.
Games and products Hello Casino
Now, what do we actually get at Hello Casino? Well, it is solely an online casino, so there is no sports betting of any kind. If that’s something you’re looking for, you can check out our other reviews, where we have plenty of online casinos that also double as sportsbooks.
We first took a look at the providers, which are available at Hello Casino. A handy link at the casino allows you to search through the list alphabetically and will show you only those games of a given provider that you click on.
There are a few dozen available, including some of our favourites such as NetEnt, Microgaming, Play’n GO, Thunderkick, Red Tiger, Push Gaming, Pragmatic Play, IGT, ELK Studios and many others. The alphabetical listing allows you to quickly jump to the letter you’re looking for and check whether your preferred provider is present here. Alas, some of our favourites such as Yggdrasil or Quickspin are sadly missing from the library.
Still, you will find an excellent range of games here, including slots, scratchcards, casino table games, video poker, keno, bingo and much else.
There are also plenty of big progressive jackpot games, many of which share the same jackpot, but that doesn’t mean you can’t be the lucky one to crack it.
Of course, there is also a live casino at Hello Casino. We have already mentioned that you will be able to play Andar Bahar and Teen Patti here. There is the usual range of blackjack, roulette, baccarat and casino poker tables available as well. Games are provided not just by Evolution Gaming but also Pragmatic Play and NetEnt. So, there are many other popular live table games here as well. Whether that’s Dream Catcher or Monopoly Live, you can take your pick among many.
Payment methods at Hello Casino
Whilst the payments page is somewhat minimalistic at Hello Casino, we appreciate that it is there. Too often we don’t find a dedicated page for banking at a casino or sportsbook, and we are always happy to see when one is available.
Depending on the region you login from, you’ll see the applicable deposit and withdrawal options, the minimum deposit and withdrawal required and transaction times.
Hello Casino has this geared according to country as they offer a lot of payment methods that are country specific. Customers from India will be able to use international methods such as Visa or Mastercard, Neteller, Skrill or the good old bank transfer. On top of that, UPI payments are also available.
Withdrawal limits are not specified in this section, but the terms and conditions state that the maximum weekly withdrawal limit is 12,500 Euro (or the currency equivalent). This usually doesn’t apply to jackpot wins, though.
Also, you will have to have your ID verified at some point and we usually recommend getting that done before making the first withdrawal request as it saves time later on.
24/7 customer service
If you have any questions regarding payments or any other topic, you can browse the terms and conditions as well as a few other areas on the homepage. There is no dedicated help centre or FAQ section, however. So, sooner or later you may have to contact customer support, which is available 24/7. You can either email them, if your problem doesn’t need an instant reply, or you use the live chat window.
There is a little speech bubble in the left-hand corner of the screen, which takes you there instantly. A phone option does not exist but that’s not vital nowadays anyway.
Design, usability and mobile play
We found the Hello Casino pleasant to look at and navigate. The layout is certainly on the classic side of things, though the design is by no means old-fashioned. The big banner at the top of the page might be a bit too much for some, but at least it is informative.
Games are sorted into useful categories, which you can easily navigate to, and the fold-out menu on the left-hand side takes you to the promotions, banking or VIP areas.
The site loads quickly and runs smoothly. That is also the case for the mobile page, which we very much liked as well. The casino and all games work nicely on smaller devices and have been fully optimised.
There is no separate casino app, but we don’t really miss it either.
Verdict: A great and secure online casino for customers in India
We have barely anything negative to say about Hello Casino. It is easy to use, offers a pleasant design, has a great games library with tons of awesome providers and you even get to play for some of the biggest jackpots in the world.
There is much to like about Hello Casino and we can see why so many customers praise this safe and secure online casino in India.
We would certainly welcome a FAQ page and we also find the wagering requirements for the bonus a bit steep because you must wager not just the bonus funds but also your own deposit.
And whilst we wouldn’t mind more promotions, they do have a loyalty program, which everyone benefits from.
What we liked about Hello Casino:
- Welcomes customers from India and accepts deposits in INR
- Andar Bahar and Teen Patti available
- Convenient payment options
- Big progressive jackpots available
- 24/7 live chat
- Very well regulated and licensed
- User-friendly design
Do we have any complaints?:
- Could use FAQs or a help centre
- Not enough promotions
- Bonus requires wagering of deposit as well