LeoVegas was founded in 2012 by Robin Ramm-Ericsson and Gustaf Hagman. Whilst originally established in Sweden, the company has since found a home in Malta. In the beginning, they focussed on offering an excellent online casino experience with special attention to mobile gaming. A few years ago, however, they expanded their products to also include a sportsbook.
LeoVegas has won multiple big industry awards and they are working at continuously improving their portfolio and their service. Here we take a look at whether they are as good in reality as they are on paper and what might still need to be improved.
Are they trustworthy – security and licensing
LeoVegas holds several licenses from important gambling jurisdictions. That means, they are very well regulated and the casino has indeed been actively controlled in the past. With licenses from Malta, the UK, Denmark, and Sweden, players from pretty much anywhere in the world can trust that LeoVegas Casino is a safe place to play at.
And if you ever do have issues with the casino, you have several options to make complaints. Indeed, plenty of customers have done so in the past. On AskGamblers, LeoVegas enjoys a reputation of having all complaints resolved at the time of this review.
On Trustpilot, you’ll find that the casino has addressed every single review (many of them complaints) to help resolve the issue. Clearly, the casino has an active interest in maintaining a good reputation. Considering that the casino is home to tens of thousands of customers, the number of complaints is relatively small here.
Still, the UKGC has penalized the casino in the past for misleading adverts and failure to protect self-excluded customers as well as the failure to return funds to self-excluded customers. The fine was hefty (by most people’s standards) and LeoVegas has promised to be better in the future. As a direct result of these infractions, the casino also only received a 2-year limited license from Sweden.
In other words, the casino is monitored very closely. And they’re not perfect when it comes to matters of protecting their players.
On the whole, the casino has done much better than many others, however, and we consider them among the best casinos for various reasons. If you are worried about depositing here and playing at LeoVegas, we recommend you start small. There’s no need to deposit a large sum of money right away and you’re here for fun anyway.
Bonuses, promotions, and other incentives
At LeoVegas, customers can enjoy regular promotions. There are welcome bonuses for the casino, the live casino and the sportsbook, which is pretty great. For instance, players can get 30 free spins on Book of Dead (at the time of writing this review) after having opened their account and without the need for a deposit. Afterward, up to €2,500 in bonus money can be claimed.
The biggest caveat, however, is the rather limited availability of the bonus.
Only players from:
- United Kingdom
- New Zealand
These are the only countries that are open to claim this and any other bonus offers at LeoVegas.
LeoVegas Casino Bonus
Up to ₹30,000 in a Royal Welcome Bonus PackageClaim Bonus
There is an explicit availability of bonuses for customers from India right now. That’s great, really, because even the bonus terms are very fair here. Bonuses only need to be wagered 35x before a withdrawal is possible and players can indeed use their bonus funds to play through the bonus money. Often casinos only allow real-money wagers to meet wagering requirements.
Many promotions at LeoVegas can be played with bonus funds as well as real money.
We certainly hope that LeoVegas makes their promotions available for all customers in the future as they usually run pretty interesting month-long promotions for casino players as well as regular sports promotions.
LeoVegas also has a VIP system, which players can join. However, it is somewhat unclear whether this program is available to all players or only to the residents of the countries mentioned above. For the time being, we have to assume the latter.
Games, products and their sportsbook
Regardless of the availability of bonuses for all players, LeoVegas is a great place to play at. And if you don’t use a bonus, you at least have nothing to worry about when it comes to meeting wagering requirements. Let’s focus on their portfolio instead.
LeoVegas separates their products into three categories:
- Live Casino
In the casino, you can find a selection of over 1,400 games, though 1,300 of those are slots alone. Still, fans of table games will find nearly 70 versions of Roulette, Blackjack, Casino Poker and Baccarat here, which should satisfy most needs in that area.
LeoVegas has added games from some of the best developers to their portfolio, including but not limited to NetEnt, Yggdrasil Gaming, Play’n GO, Quickspin, ELK Studios, IGT, Microgaming, Nextgen, Blueprint, Push Gaming, Iron Dog Studios, Relax, Pragmatic Play, Big Time Gaming, Thunderkick and many, many others. The selection of slots is definitely excellent here and it is very little you’ll find missing.
The only thing players may need to be aware of is that some suppliers are not available in every country.
The Live Casino games are supplied by NetEnt and Evolution Gaming. There’s an excellent selection of the usual table games available, with a choice of various limits and dealers. And Dream Catcher can be found here as well. Truly, LeoVegas likely supplies one of the biggest and best Live Casino we’ve encountered.
The sportsbook is a later addition but by no means a recent one anymore. The landing page is almost empty, and punters will have to browse a little bit to find everything they need. The sportsbook was developed by Kambi, one of the leaders in the industry, however, and you can expect to find great odds and a great range of sports here, including cricket.
Whilst players can access all products of LeoVegas through a single wallet, the casino is not yet a one-stop-shop. A poker network and lottery games are currently not part of the portfolio.
Banking information – deposits and withdrawals
There isn’t much to be said about the banking at LeoVegas. You will need to login to your account to find out all the details, but prior to that, information is hard to come by. Most of the common deposit and withdrawal methods are available to customers in India and around the world:
- Credit cards
- Bank transfers
LeoVegas also offers a range of local options for deposits and withdrawals, however, we don’t know if there are any specific to customers from India.
Beyond that, it is important to know that LeoVegas imposes withdrawal limits. In most countries that amount to €/£/USD 100,000 (or the currency equivalent). This limit may differ depending on where you are located. And VIPs get increased limits, which is helpful.
Also, right now, only a limited number of withdrawals per month is free. Any more than 3 withdrawals per month may be charged with a fee.
Before you are able to withdraw for the first time, you can also expect to have your ID checked, which is intended to protect you, your funds and LeoVegas. This can be a bit tedious sometimes and we recommend you follow the instructions to the letter. It is generally a good idea to only deposit a little money and withdraw a little money to test everything out before you start playing with greater amounts of money.
Very engaging customer service
You have to hand it to the customer service, but they do engage with all their customers in social media and the various forums. Whether you check out AskGamblers or Trustpilot or any other social media or gambling forum, you’re certain to find the customer service team replying to complaints and praise alike.
So, whatever issue you may have, the team is certain to react. Hopefully, they will also be able to resolve your issues.
Before contacting the customer service team, whether, via live chat, UK toll-free phone number, email or one of those gambling forums, you can always check the FAQ and support section to get answers to the most common questions.
Design, usability and mobile casino
LeoVegas uses a distinct lion as a recognizable design element. The website design hasn’t changed for a long time and it works quite well. You can choose among the three main sections right at the top and sort or filter games and sports once you’re in the dedicated section.
Usually, so scrolling and searching are involved to get where you want to be, but if you know the title of a game or at least part of it, you can always use the search field, which brings up all possible options you could be looking for.
Whilst the page doesn’t have a classic layout, the website is still quite user-friendly and intuitive.
Indeed, the same is true for the mobile page, which delivers an even better experience. As it is, the LeoVegas mobile casino is considered among the best and has repeatedly received awards for its excellence.
Lately, whenever you hear about big wins at LeoVegas, they were almost always scored by a player in the mobile casino. LeoVegas really ensures to deliver the best possible mobile experience you can have, whether you play casino games, live casino or place wagers in the sportsbook.
Not without faults but mostly a very good casino and sportsbook
LeoVegas is among the best casinos you can find. And we’re not the only ones who think so. Some of its strengths are:
- Over 1,300 casino games
- Four gambling licenses
- Award-winning casino
- Live casino, sportsbook and mobile casino
- 24/7 customer service that’s very engaging
- Intuitive and user-friendly website
But even the best casinos are not without fault and LeoVegas has to improve their advertising standards and the protection of self-excluded customers. They’ve been penalized for both and hopefully, no further infractions will occur.
They could also be a little more transparent about banking options and provide further information here before you have to sign up for an account.
Still, LeoVegas is a great option to check out, as they offer great welcome bonuses for players from India, with very fair bonus terms.
FAQ about LeoVegas
Yes, LeoVegas is now available to players in India, and they should feel really welcome here.
Yes, you can deposit with rupees at LeoVegas, and they have INR as currency here if you live in India.
Yes, until recently players from India were not eligible for bonuses at LeoVegas, but that has changed and players from India can now enjoy all promotions here.
Yes, LeoVegas got an awesome mobile application and was the Winner of ‘Best Native App’ at the EGR Marketing and Innovation Awards 2017.